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APPLE SUED FOR BLOCKING TEXTS

HandelontheLaw.com Staff Writer

Friday, January 02, 2015



APPLE SUED FOR BLOCKING TEXTS

Adrienne Moore, a California resident, used to have an iPhone4 and a contract with Verizon Wireless. Then she switched to a Samsung Galaxy S5, kept her Verizon Wireless contract but lost a slew of messages. The alleged culprit was Apple’s iOS 5 software operating system, which blocked messages from other Apple device users to Adrienne’s new non-Apple device.

Adrienne sued Apple in federal court, seeking unspecified damages and class action status. The suit claims that Apple failed to tell consumers the company’s messaging system would block text messages from Apple users if a user switched to an Android. The case is Moore et al v. Apple Inc., U.S. District Court, Northern District of California, No. 14-02269.

Apple, Inc. countered by stating the company never promised its iMessage service and application would recognize and transition to non-Apple devices when an iPhone user switched to such a device. According to Apple, there can be no legal remedy when the “technology simply does not function as the Plaintiff subjectively believes it should.”

Despite Apple’s arguments, a federal judge ruled in mid-November 2014 that Adrienne will be allowed to show that Apple disrupted her Verizon Wireless contract and violated California’s law against unfair competition. While the judge allowed that portion of Adrienne’s suit to continue, the judge dismissed claims based on another consumer protection law.

Meanwhile, Apple, Inc., which maintains that customer satisfaction is a high priority, now offers an online tool assisting users who switch from Apple to non-Apple smartphones obtain their messages from loyal Apple smartphone users. The tool and instructions can be found here: https://selfsolve.apple.com/deregister-imessage

DO’S AND DON’TS

DO know that if you switch from an Apple to a non-Apple device, your text messages from Apple users may be lost.

DO use the free tool and follow the instructions for resolving that issue here: https://selfsolve.apple.com/deregister-imessage


By Kathy Catanzarite
[Note from HandelontheLaw.com: This article is to be used as an educational guide only and should not be interpreted as a legal consultation. Readers of this article are advised to seek an attorney if a legal consultation is needed. Laws may vary by state and are subject to change, thus the accuracy of this information cannot be guaranteed. Readers act on this information solely at their own risk. Neither HandelontheLaw.com, or any of its affiliates, shall have any liability stemming from this article.]

Note from HandelontheLaw.com: This article is to be used as an educational guide only and should not be interpreted as a legal consultation. Readers of this article are advised to seek an attorney if a legal consultation is needed. Laws may vary by state and are subject to change, thus the accuracy of this information can not be guaranteed. Readers act on this information solely at their own risk. Neither the author, handelonthelaw.com, or any of its affiliates shall have any liability stemming from this article.





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