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October 2014 Vehicle Recall By NHTSA

Defective Takata airbags in some Toyotas, Hondas, Mazdas, BMWs, Nissans and GM vehicles have compelled the National Highway Traffic Safety Administration (NHTSA) to issue a recall notice for 4.7+ million vehicles in the U. S. Approximately 12 million cars have been recalled globally due to the defective airbag. According to the NHTSA, a defective inflation […]

Fraudulent Shrimp(ing)

Ah, shrimp cocktail. Or is it “unidentified crustacean cocktail?” Apparently, we consumers need to explore that issue because even our shrimp isn’t necessarily shrimp. Oceana, a conservation group dedicated to protecting the world’s oceans, recently tested the DNA of 143 “shrimp” products sold in 111 U. S. stores and restaurants. Granted, the study did not […]

Dealing With Ebola

Ebola, the deadly viral disease infecting humans and other mammals in West Africa and spreading to other geographic areas, has created a flurry of precautions by the U. S. Centers for Disease Control and Prevention (CDC), American hospitals, ambulance providers and airports. The gravamen of precautions for laypeople in the U. S. is “heightened awareness”: […]

UPS Security Breach

On August 20, 2014, the United Parcel Service, Inc. (UPS) announced that credit/debit card information of customers using The UPS Store from January 20 – August 11, 2014 at 51 locations in 24 states may have been exposed to hackers. The exposed debit/credit card information includes names, card numbers, postal addresses and e-mail addresses. The […]

Home Depot Data Breach

An Eastern European criminal ring of hackers may have breached The Home Depot’s security, the latest in long line of breaches against major companies, including Target and UPS. Though The Home Depot is still investigating the possible breach, several major banks indicate that the Company is the likely source of a hefty data breach. Based […]

Recording Customer Service Calls

Some consumers record their calls to customer service departments for several reasons: recordings provide proof of poor customer service, such as leaving the caller on hold too long or failing/refusing to resolve a customer’s problem; a customer service representative who knows he/she is being recorded is likelier to provide better customer service; and for laughs, […]