On August 20, 2014, the United Parcel Service, Inc. (UPS) announced that credit/debit card information of customers using The UPS Store from January 20 – August 11, 2014 at 51 locations in 24 states may have been exposed to hackers. The exposed debit/credit card information includes names, card numbers, postal addresses and e-mail addresses. The 24 states are: Arizona, California, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Louisiana, Maryland, Nebraska, Nevada, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Dakota, Tennessee, Texas, Virginia and Washington.
According to the UPS spokesperson, the company was advised by a July 31, 2014 Department of Homeland Security (DHS) bulletin about malware currently undetectable by antivirus software. Upon checking its 4, 470 locations, UPS discovered the malware in 51 stores that are not electronically connected to each other. Though some stores were affected as early as January 20, 2014, many were not affected until April or May of 2014.
While no fraudulent activity has been reported and UPS is still investigating the cause of its security breach, it has taken steps to counteract the breach and protect customers. The malware was completely eliminated by August 11, 2014 and customer transactions are now secure. In addition, UPS is offering free identity protection and credit monitoring for 12 months for every affected customer. UPS is also cautioning affected customers to closely monitor their debit/credit card statements and immediately report questionable activity to their banks/card issuers. The 51 compromised locations and application form for free identity protection/credit monitoring are provided here:https://theupsstore.allclearid.com/
DO’S AND DON’TS
DO check for affected UPS locations and dates here: https://theupsstore.allclearid.com/
DO apply for 12 months of free identity protection/credit monitoring through UPS here:https://theupsstore.allclearid.com/
DO carefully monitor your credit/debit card statements for possible fraudulent transactions.
DO report any questionable activity to your bank/card issuer.
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